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FAQ Orders & Returns

What if my package is damaged or missing?
Please contact info@klenskin.com if your package is damaged or missing.
How much is charged for shipping?
In the continental United States, standard shipping is $5.80 and we offer free shipping on orders over $25. Shipping costs outside of the continental United States vary based on location and order weight.
What types of payment do you accept?
We accept all major credit and debit cards as well as PayPal and Shop Pay.
Do you ship outside of the United States?
Yes, KLĒNSKIN ships to certain countries outside the United States. Additional fees such as duties and taxes may occur once it enters your country.
How do I cancel my order?
Please email info@klenskin.com if you need to cancel an order.
How do I contact Customer Service?
Customer Service is available at info@klenskin.com.
How long will it take for my order to be shipped?
Generally around 5-7 business days within the continental United States, but processing time may vary.
How can I track my order?
Once your order is processed, you will receive an email with your tracking number.
What is your return policy?
KLĒNSKIN's policy is valid for 15 days. We cannot offer a refund or exchange if 15 days have passed since your purchase. Your item must be unused and in the same condition you received it to be eligible for a...